SHIPPING & DELIVERY POLICY

This Shipping and Delivery Policy (“Policy”) applies to all purchases made on Nandhavanam Novels (the “Website”). Since we only provide digital content (ebooks, premium chapters, subscription-based access), no physical shipping is applicable.

1. Digital Delivery
  • Upon successful payment, customers will receive instant access to the purchased digital content either:Through their registered account on our Website, or Via email confirmation containing access links or instructions.
  • In most cases, delivery is immediate. However, in rare circumstances (such as server delays, technical issues, or email queue backlog), it may take up to 1–2 hours.

2. Delivery Medium

  • Delivery of digital content will be made electronically only.
  • Customers must ensure that the email address and account details provided during purchase are accurate and accessible.

3. Responsibility for Incorrect Information

  • The Website shall not be held responsible for non-delivery due to:Incorrect or incomplete email addresses, User-side email issues (spam filtering, mailbox full, etc.).
  • In such cases, customers must contact us with correct details, and access will be reissued after verification.

4. No Physical Shipping

  • No printed books, merchandise, or physical products are sold or shipped by us.
  • All purchases are strictly digital-only.

5. Failed or Lost Digital Delivery

If you have not received your digital content:

  1. Check your spam/junk folder.
  2. Confirm the accuracy of your registered email.
  3. Contact our support team for assistance.

After verification, we will resend the access link or credentials.

6. Contact Information

For delivery-related concerns, please contact us: